Refund policy

We are pleased to offer our customers their choice of a refund or replacement of an item that
purchased from us


  • Is not of an acceptable quality; OR
  • Is not fit for the intended purpose; OR
  • Does not match description given OR
  • Damaged/unusable during transportation
  • Returned within 14 days of purchase with the original receipt or other proof of purchase  

If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above mentioned acceptable conditions.

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
We appreciate that refunds or exchanges be made from Pharmadeal (online/shop purchase) where the original purchase was made. We do regret that we cannot provide a refund(s) if you simply change your mind.

Note: In the interests of public health and safety, outside of your statutory rights, we are unable to provide a refund or exchange on any medications, vitamins, baby formula or therapeutic products.

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